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Tata Consultancy Services Ltd

Consulting PartnerSummit tier — retrieved 2026-10-04 · AppExchange listing

Global IT services and consulting firm; publisher of record Tata Consultancy Services Ltd (listing-declared HQ Mumbai, Maharashtra, India; 592,195 employees; founded 1968). Consulting listing of record: 'TCS Global Consulting, Transformation, Implementation & Support for Salesforce', Salesforce Summit tier (AppExchange, checked 2026-10-04), 110 reviews at 4.76 (captured 2026-10-04; reconciles the 5 Sep corpus 110 with zero drift). Listing structured baseline: certificationCount 23769, certifiedExpertCount 7774 (read 2026-10-04; publisher-level figure pattern). Own-site access constraint: tcs.com returns HTTP 403 to non-browser clients (curl, 2026-10-04) - own-site content evidenced via dated Internet Archive snapshots of tcs.com (Feb-Apr 2026). Own-site Salesforce services page (snapshot 5 Mar 2026): implementation scope 'All Salesforce core products, Salesforce industry cloud, Salesforce Platform, Salesforce Einstein and Data Cloud, MuleSoft, Salesforce Trailhead, Salesforce Net Zero Cloud'; support and scale services (application optimization, business-process efficiency audit, managed services). Own site (snapshot): Navigator Sponsor at Agentforce World Tour Sydney 2026, 'joining Salesforce to showcase how AI-powered innovation is redefining customer engagement and enterprise transformation'. Entity transition of record: TCS is the acquirer of researched partner Coastal - Coastal's own site states 'Now part of TCS' / 'backed by the global strength of Tata Consultancy Services' (captured 26 Sep 2026, R1 identity gate). Coastal remains its own register record (one-record precedent); this record states the relationship and does not fold Coastal.

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· Checked 2026-10-04

What they do

Supported products and clouds, from the research record:
  • Service Cloud
  • Marketing Cloud
  • Experience Cloud
  • Data 360
  • MuleSoft
  • Agentforce/Einstein AI
ManufacturingRetail & e-commerce

Evidence

Researched and sourced by SFTenders
Corporate registrationUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Team sizeUnknown
Not provided — no public source found; no first-party headcount figure is published
CertificationsUnknown
Not provided — no public source found; no certification list is published on accessible sources
Regions: Not provided
Listing-declared consultant locations span ~45 countries (5 Sep corpus basis); own-site office evidence not capturable as of the latest review (tcs.com block) - regions held empty pending an own-site offices pass. Wayback case evidence supports UK/Ireland delivery for Linde only.
Markets served: Not provided
Locations: Not provided
Partner supplied — shown, not endorsed

These claims come from the partner’s own channels and were not independently verified.

Linde (global industrial gases and engineering firm, named client) - Salesforce Experience Cloud frontend: two-phase CMS implementation + eCommerce customer portal (registration/identity, product listing, cart, order management, invoicing), UK and Ireland go-live (own-site case study, via dated Wayback snapshot 15 Apr 2026)Partner supplied
Named client with a named client-side speaker: Timo Schmitt, Director, Business Applications Digital & Salesforce at Linde, confirming delivery across Salesforce Experience Cloud, Marketing Cloud and personalization and a 'scalable, future-ready platform'. Engagement scope is named and specific (two phases, UK/Ireland go-live) but the case text carries no quantified outcome metrics.
No quantified outcomes published — nothing inferred.
Source: https://web.archive.org/web/20260415095945/https://www.tcs.com/what-we-do/industries/manufacturing/case-study/linde-digital-journey-salesforce-experience-cloud (retrieved 2026-10-04)
Croma (leading Indian consumer durables and electronics retailer, named client) - Salesforce Service Cloud customer-service platform, launched in three locations simultaneously, 125 call-centre agents, deployed in 550+ stores (own-site case study, via dated Wayback snapshot 11 Feb 2026)Partner supplied
Named client with quantified scope and movements: 100% case creation and 100% reporting automated; CTI-based call assignment; self-service across web/email/social. No client-side named speaker and the case page carries no publication date (snapshot date is the capture's, not the page's).
No quantified outcomes published — nothing inferred.
Source: https://web.archive.org/web/20260211193637/https://www.tcs.com/what-we-do/services/enterprise-solutions/case-study/croma-automate-process-salesforce-service-cloud (retrieved 2026-10-04)

Footprint

Footprint — not in our record.

Commercial clarity

Contracting partyUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Budget bands
Not provided
Pricing basis
Not provided
Exclusions
Not provided
Support arrangements
Not provided

Commercial terms publish when partners complete licensing review.

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