- Company size
- Company size not in our record yet — the partner publishes headcount
- Founded
- Founded year not in our record yet — registry data confirms it
- Customer size
- Customer size not in our record yet — named clients publish employee counts
- Regions
- AU/NZ
- Last checked
- 2 Sept 2026
Partner snapshot
No brief on file yet — a factual snapshot, not a fit reading.
- Primary products
- not published
- Regions
- AU/NZ
- Engagement types
- not published
- Customer size
- not published
Not assessed from this record: budget bands, certifications, delivery team size
Brief this partnerSourced outcomes
Every number links to its source and its evidence label.
No quantified outcomes with a source yet
Where this partner fits best
Where this partner fits best not in our record yet — sourced project examples would fill this.
How they work
How they work not in our record yet — the partner's published delivery approach would fill this.
Salesforce expertise
Primary expertise
Supporting expertise (5)
Case studies
View all outcomes (3)
Altus — aluminium extrusion and window systems provider, New Zealand (client named; vendor-published case study)
Sales Cloud for pipeline standardisation and Service Cloud for centralised case management with automated workflows and role-based dashboards; engagement timeline 2019-2024 continued. Results qualitative.
Laminex — building products brand, Australia and New Zealand (client named; vendor-published case study)
Service Cloud with Einstein, Experience Cloud and Salesforce Knowledge for self-service, agent intelligence and a structured knowledge base across Consumer, Trade and Specifier channels; eight-month delivery timeline. Vendor states 40% reduction in call centre enquiries through self-service and case deflection; other results qualitative. Case study publication dated by vendor RSS pubDate (28 Sep 2025) and sitemap lastmod 2025-10-07.
40% reduction in call centre enquiries through self-service and case deflection
Ricoh South Pacific — workplace technology and services provider (client named; vendor-published case study, CEO endorsement attributed to Shiv Narayan)
Configuration-first delivery framework across Sales and Service Cloud including CPQ and Field Service, standardised across multiple business units; engagement stated as running since 2018 and ongoing. Vendor states 50% faster deployments and 80% higher adoption; figures are first-party with no published baseline methodology. Case study publication dated by vendor RSS pubDate (15 Sep 2025) and sitemap lastmod 2026-07-27.
50% faster deployments and 80% higher adoption
Industries and customer profile
Industries served
- Manufacturing
Customer size
Customer-size mix not in our record yet — named clients publish employee counts
Bands: small business <200 · mid-market 200–999 · enterprise 1,000+ employees.
Named clients
Each name links to its evidence.
Named clients not in our record yet — sourced references would fill this
Leadership
What to verify before engaging
- Pricing and minimum project size
- Reference availability for your industry
Transparency, not a flag — ask the partner directly; we can source these on request.
Research notes & 8 sources
Research notes & 8 sources
Inferences made by SFTenders
Where the record is silent, we say so on the page rather than fill gaps.