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Sydney-headquartered Australian Salesforce Summit consultancy specialising in Field Service and Service Cloud, with six named vendor-published client stories across retail (JB Hi-Fi, Kogan), healthcare (Henry Schein), energy (Smart Energy), industrial gases (BOC) and insurance (NEOS).
· Checked 2026-09-25
What they do
Supported products and clouds, from the research record:
- Field Service
- Service Cloud
- Revenue Lifecycle Management
- Agentforce/Einstein AI
- Marketing Cloud
Evidence
Researched and sourced by SFTenders
Corporate registrationUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Team sizeUnknown
Not provided — no public source found; headcount not established from a citable source — not recorded.
CertificationsUnknown
Not provided — no public source found; no certification list is published on accessible sources
Regions: ANZ, India, North America, Southeast Asia
Markets served: ANZ, India, North America, Southeast Asia
Locations: Not provided
Website: www.proquestit.com
Partner supplied — shown, not endorsed
These claims come from the partner’s own channels and were not independently verified.
Henry ScheinPartner supplied
Field Service repair operations (omnichannel support, automated workflows, higher first-time fix rates, real-time inventory visibility); CPQ technician quoting with 90% reduction in quote-generation time; Agentforce handling 70% of customer chats including "Where's my order" (24/7). All figures vendor-published; article carries no publish date. SITEMAP CONTEXT: portfolio-sitemap lastmod 2025-07-24/25 across all six case pages (batch edit inside a ~24h window, retrieved 2026-09-25) dates maintenance, not case publication — Ricoh precedent, page touched ≠ engagement dated; A-path open on a page pubDate or dated corroboration at refresh.
No quantified outcomes published — nothing inferred.
Source: https://proquestit.com/customer-success-story/henry-schein/ (retrieved 2026-09-25)
Smart Energy GroupPartner supplied
Optimised field operations: +400% productivity in year 1 and −40% sale-to-installation time (vendor-published, no baseline given); eliminated double data entry for lead management; Aircall integrated with Salesforce for call monitoring. COO Jasper Boyschau quoted. Article carries no publish date. SITEMAP CONTEXT: portfolio-sitemap lastmod 2025-07-24/25 across all six case pages (batch edit inside a ~24h window, retrieved 2026-09-25) dates maintenance, not case publication — Ricoh precedent, page touched ≠ engagement dated; A-path open on a page pubDate or dated corroboration at refresh.
No quantified outcomes published — nothing inferred.
Source: https://proquestit.com/customer-success-story/smart-energy/ (retrieved 2026-09-25)
Kogan.comPartner supplied
Migrated from Zendesk to Salesforce Service Cloud as one centralised customer-service platform across email, social, live chat and voice: full case/order history, customer scoring, optimised routing and SLA compliance, plus ongoing post-implementation support with chatbot self-service. "Lowered total cost of ownership" is vendor-published without a figure. Article carries no publish date.
No quantified outcomes published — nothing inferred.
Source: https://proquestit.com/customer-success-story/kogan/ (retrieved 2026-09-25)
JB Hi-FiPartner supplied
Field Service implementation (asset tracking accuracy, case management, fewer errors/delays) plus Marketing Cloud Account Engagement rollout with self-managed campaigns and cost savings. No quantified metrics published; testimonials from GM Jake Goodey and Product Manager Stuart Walker. Article carries no publish date.
No quantified outcomes published — nothing inferred.
Source: https://proquestit.com/customer-success-story/jb-hi-fi/ (retrieved 2026-09-25)
BOC AustraliaPartner supplied
Field Service development and deployment; client testimonial praising product understanding and solution-challenging approach. No metrics published. Article carries no publish date.
No quantified outcomes published — nothing inferred.
Source: https://proquestit.com/customer-success-story/boc-australia/ (retrieved 2026-09-25)
NEOS GroupPartner supplied
Greenfield insurance implementation: single source of truth for customer data, strengthened compliance, self-service options, faster onboarding, encryption-backed data security. No quantified metrics; Digital Transformation Manager Rin Xia quoted. Article carries no publish date.
No quantified outcomes published — nothing inferred.
Source: https://proquestit.com/customer-success-story/neos/ (retrieved 2026-09-25)
Footprint
Footprint — not in our record.
Commercial clarity
Contracting partyUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Budget bands
Not provided
No budget-band data in the register yet — this slot opens when the data lands.
Pricing basis
Not provided
Exclusions
Not provided
Support arrangements
Not provided
Commercial terms publish when partners complete licensing review.
Retail & e-commerceHealthcareInsuranceEnergy & utilitiesTrades & field servicesField ServiceService CloudRevenue Lifecycle ManagementAgentforce/Einstein AIMarketing Cloud