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Omega CRM Consulting, S.L.
Consulting PartnerSummit tier — retrieved 2026-10-26 · AppExchange listingSpanish CXM consultancy ('A Merkle Company' branding; own-site footer states 'A dentsu company' — chain untraced), 24+ years (vendor-claim). Summit tier (capture 5 Sep), 87 reviews @ 4.89, 47 distinct cert lines — deep cert spread for its size. Agentforce/AI-heavy current work (webchat agent, WhatsApp HR agent, gen-AI service). 6 story bodies read 26 Oct: Tea Shop quantified (-20% cancellations / +10% new customers). Self-published 'Salesforce Best Sourced Partner in Spain 2026' claim. ES/FR core; AR/US listing-declared only.
· Checked 2026-10-26
What they do
Supported products and clouds, from the research record:
- Service Cloud
- Marketing Cloud
- Experience Cloud
- Agentforce/Einstein AI
- Sales Cloud
- Nonprofit Cloud
Retail & e-commerceReal estate & constructionNonprofitConsumer goodsHealthcareEnergy & utilitiesEducationTravel & hospitality
Evidence
Researched and sourced by SFTenders
Corporate registrationUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Team sizeUnknown
Not provided — no public source found; no first-party headcount figure is published
CertificationsUnknown
Not provided — no public source found; no certification list is published on accessible sources
Regions: Europe, Latin America, North America
Markets served: Europe, Latin America
Locations: Not provided
Website: www.omegacrmconsulting.com/
Partner supplied — shown, not endorsed
These claims come from the partner’s own channels and were not independently verified.
Tea Shop (Spanish tea retailer, 100+ stores, expansion into Portugal/Italy/Brazil)Partner supplied
Vendor-published quantified outcome: 20% fewer customer cancellations (bajas) with 10% more new customer sign-ups (altas); omnichannel 360 view; loyalty automation; client quote from E-commerce & Digital Marketing Manager.
No quantified outcomes published — nothing inferred.
Source: https://omegacrmconsulting.com/experiencias/tea-shop/ (retrieved 2026-10-26)
AEDAS Homes (Spanish residential developer)Partner supplied
Qualitative: improved operational efficiency and personalised end-to-end purchase journey; no percentages stated.
No quantified outcomes published — nothing inferred.
Source: https://omegacrmconsulting.com/experiencias/aedas-homes/ (retrieved 2026-10-26)
Plant-for-the-Planet España (nonprofit)Partner supplied
Client-org scale: 5,000+ young people trained, ~150 academies, 341,031 trees planted in Spain since 2014. Outcome qualitative (absorption computed in seconds vs manual).
No quantified outcomes published — nothing inferred.
Source: https://omegacrmconsulting.com/experiencias/plant-for-the-planet/ (retrieved 2026-10-26)
Food-distribution chain (Spain, client unnamed)Partner supplied
Qualitative: improved team productivity and faster incident resolution at scale.
No quantified outcomes published — nothing inferred.
Source: https://omegacrmconsulting.com/experiencias/cadena-distribucion-alimentaria/ (retrieved 2026-10-26)
European airline (client unnamed)Partner supplied
Qualitative: reduced repetitive HR support load; profile-based access control; no percentages.
No quantified outcomes published — nothing inferred.
Source: https://omegacrmconsulting.com/experiencias/linea-aerea/ (retrieved 2026-10-26)
Bioforce España / A.VOGELPartner supplied
Qualitative: single-platform case management, improved reporting and client communication.
No quantified outcomes published — nothing inferred.
Source: https://omegacrmconsulting.com/experiencias/bioforce-avogel/ (retrieved 2026-10-26)
Footprint
Footprint — not in our record.
Commercial clarity
Contracting partyUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Budget bands
Not provided
Pricing basis
Not provided
Exclusions
Not provided
Support arrangements
Not provided
Commercial terms publish when partners complete licensing review.