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AI-forward Salesforce & AWS consulting and ISV partner (Summit tier, 367 reviews at 4.92; 340 employees, founded 2016, Burlington MA) specialising in Agentforce-powered contact centres, service and sales experiences; strongest measured-outcome evidence base in the R1 batch (2024-2026 spread, newest 14 Jul 2026).
· Checked 2026-09-26
What they do
Supported products and clouds, from the research record:
- Agentforce/Einstein AI
- Service Cloud
- Sales Cloud
- Data 360
- Field Service
- Slack
Evidence
Researched and sourced by SFTenders
Corporate registrationUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Team sizeUnknown
Not provided — no public source found; no first-party headcount figure is published
CertificationsUnknown
Not provided — no public source found; no certification list is published on accessible sources
Regions: North America
Markets served: North America
Locations: Not provided
Partner supplied — shown, not endorsed
These claims come from the partner’s own channels and were not independently verified.
quip (DTC oral-care brand)Partner supplied
Agentforce Service Agent across in-app and web: measured 48% increase in case deflection, significantly faster case resolution, bot-to-agent handoffs; next phase automating up to 50% of order-related inquiries. Dated 22 May 2025, author Kelsey Chisholm.
No quantified outcomes published — nothing inferred.
407 ETR (Ontario toll highway)Partner supplied
On-prem telephony re-architected to Amazon Connect tightly integrated with Salesforce (NeuraFlash Desktop): 250+ employees on one unified platform across Customer Operations, Collections, Service Desk. Measured hypercare: 99.9% platform reliability, 99.5% call-recording capture with full retrievability, call/chat abandon rates at or below 5% through the first four weeks. PLATFORM NOTE: mixed AWS/Salesforce delivery.
No quantified outcomes published — nothing inferred.
Source: https://www.neuraflash.com/blog/keeping-ontario-moving-how-407-etr-partnered-with-neuraflash-and-aws (retrieved 2026-09-26)
Anonymous global imaging leaderPartner supplied
6 siloed data sources unified via Salesforce Knowledge + Data Cloud for an AI agent; Agentforce works alongside live agents with real-time full-context handoffs. Measured at 3 weeks post-launch: 2.7x resolution improvement (title cites 40.2% resolution increase), 14% increase in deflection, ~$35 lower average cost of contact, 4.5/5 CSAT, 100% agent visibility into previous chats. Client anonymous — NDA pattern.
No quantified outcomes published — nothing inferred.
Anonymous leading household-appliance brandPartner supplied
Measured: 79% successful answer rate for FAQs, 74% containment rate, 36% troubleshooting success rate — 'dramatically improving from 0% with non-genAI bots'. PLATFORM NOTE: AWS stack (Bedrock, Connect, Lex) — carried as contact-centre/AI delivery capability, not a Salesforce outcome row.
No quantified outcomes published — nothing inferred.
Anonymous global performance brand (American sportswear)Partner supplied
Agentforce Service Agent for order-status and product FAQs: deflected 13.3% more customer contacts to reach 35% total deflection; CSAT +11%; reduced time and resources per interaction.
No quantified outcomes published — nothing inferred.
Source: https://www.neuraflash.com/blog/how-a-global-performance-brand-is-seeing-35-deflection-with-agentforce (retrieved 2026-09-26)
Hibbett (US athletic retailer)Partner supplied
Enhanced Chatbot on Salesforce Messaging for In-App and Web plus Einstein for Service (AI responses, automated summaries, streamlined case wrap-ups). Outcomes qualitative: faster resolution, scalable growth. Two titled client quotes: Bill Quinn, SVP Digital and Selling Solutions; Jo Ostolaza, Director Customer Relations. No measured metric.
No quantified outcomes published — nothing inferred.
Source: https://www.neuraflash.com/blog/hibbett-is-scoring-big-with-salesforce-ai (retrieved 2026-09-26)
Footprint
Footprint — not in our record.
Commercial clarity
Contracting partyUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Budget bands
Not provided
Not captured — not recorded.
Pricing basis
Not provided
Exclusions
Not provided
Support arrangements
Not provided
Commercial terms publish when partners complete licensing review.
Retail & e-commerceHealthcareTechnology / SaaSGovernment / public sectorTrades & field servicesBanking & financial servicesAgentforce/Einstein AIService CloudSales CloudData 360Field ServiceSlack