Create a brief
← Marketplace

IBM

Consulting PartnerSummit tier — retrieved 2026-10-04 · AppExchange listing

Global technology and consulting firm; publisher of record IBM (listing-declared HQ Armonk, New York, USA; 250,000 employees; founded 1911). Consulting listing of record: Salesforce Summit tier (AppExchange, checked 2026-10-04), 113 reviews at 4.74 (captured 2026-10-04; reconciles the 5 Sep corpus 113 with zero drift). Second consulting listing under the same IBM publisher: 'Waeg, an IBM Company', 56 reviews at 4.7 (captured 2026-10-04). Listing structured baseline: certificationCount 19372, certifiedExpertCount 5029 - identical on both IBM listings, i.e. publisher-level figures (read 2026-10-04). Own site (ibm.com/consulting/salesforce): 'over 25 years of partnership with Salesforce'; agentic-AI positioning - combining custom and pre-built agents with Salesforce Clouds and Agentforce; watsonx + Salesforce integration work showcased (Smart Europe generative-AI case); claims to be 'the only consultancy at scale embedded within a technology company'. Named-client case evidence (own site): Camping World - customer engagement increased 40% as of March 2022, agent efficiency up 33%, wait times down to 33 seconds, 13,999 retail chat conversations with ~8,000 deflected to automation, quoted by Saurabh Shah, CDO/CIO at Camping World.

CompareReport an errorStart a brief

· Checked 2026-10-04

What they do

Supported products and clouds, from the research record:
  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • Data 360
  • MuleSoft
  • Agentforce/Einstein AI
  • Revenue Lifecycle Management

Evidence

Researched and sourced by SFTenders
Corporate registrationUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Team sizeUnknown
Not provided — no public source found; no first-party headcount figure is published
CertificationsUnknown
Not provided — no public source found; no certification list is published on accessible sources
Regions: Not provided
Listing-declared consultant locations span 49 countries (5 Sep corpus basis); own-site office evidence was not captured as of the latest review - regions held empty pending named-office own-site evidence.
Markets served: Not provided
Locations: Not provided
Partner supplied — shown, not endorsed

These claims come from the partner’s own channels and were not independently verified.

Camping World (US RV retailer, named client) - Salesforce-based customer engagement/chat platform with IBM agent assistant 'Arvee' and agent desktop integration (own-site case study)Partner supplied
IBM case study: customer engagement +40% as of March 2022; agent efficiency +33%; wait times down to 33 seconds; 13,999 retail chat conversations with ~8,000 deflected. Named client and a named client-side speaker (Saurabh Shah, CDO/CIO at Camping World) with quantified outcomes; the case page is undated and no dated third-party corroboration was captured in the 4 Oct 2026 scan.
No quantified outcomes published — nothing inferred.
Source: https://www.ibm.com/case-studies/camping-world (retrieved 2026-10-04)

Footprint

Footprint — not in our record.

Commercial clarity

Contracting partyUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Budget bands
Not provided
Pricing basis
Not provided
Exclusions
Not provided
Support arrangements
Not provided

Commercial terms publish when partners complete licensing review.

Compare partnersStart a brief