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Arcturious
Consulting PartnerSelect tier — retrieved 2026-09-25 · AppExchange listing (legacy Salesforce tier name)Australian Salesforce consultancy focused on Field Service at scale and AI-powered service automation (Agentforce), with two named Australian vendor-published cases (TOMRA Collection Australia container-deposit scheme; RenewCo Solar) carrying a dense multi-metric measured-outcome set, plus a Salesforce Partner Innovation Award.
· Checked 2026-09-25
What they do
Supported products and clouds, from the research record:
- Field Service
- Service Cloud
- Agentforce/Einstein AI
- Sales Cloud
- MuleSoft
- Experience Cloud
Evidence
Researched and sourced by SFTenders
Corporate registrationUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Team sizeUnknown
Not provided — no public source found; not published on site or listing — not recorded.
CertificationsUnknown
Not provided — no public source found; no certification list is published on accessible sources
Partner supplied — shown, not endorsed
These claims come from the partner’s own channels and were not independently verified.
TOMRA Collection AustraliaPartner supplied
Field Service unification for TOMRA Collection Australia: 10 disparate systems replaced with one Salesforce solution (CRM, work management, call centre); results block lists 99%+ technician first-time fix rate, 67% increase in work order processing, 18% boost in customer case handling, 86% Grade of Service maintained despite 33% call volume increase, and 25% network growth with no Service Centre headcount increase. Challenge section notes 25 separate systems in use pre-project (vendor-published context, not the replaced count). 65 hours of workshops over 2 weeks; MuleSoft Composer Salesforce-to-Salesforce link with TOMRA Cleanaway; Agentforce case summaries and pre-work briefs; custom recycling-sites management module. Salesforce Partner Innovation Award received. Quotes: Phil Parbury, Core Services Manager.
No quantified outcomes published — nothing inferred.
Source: https://www.arcturious.com/tomra-case-study/ (retrieved 2026-09-25)
RenewCo SolarPartner supplied
Sales+Service Cloud unification (replacing WhatsApp-run support and a prior CRM) with Digital Engagement, Aircall for Service Cloud Voice, Experience Cloud + Mobile Publisher branded customer app, and Agentforce first-line triage. Results: absorbed a 400% surge in leads/opportunities (federal-rebate-driven) with zero added back-office headcount; 23% of customer cases deflected by Agentforce (MEASURED); 350% service productivity uplift is PROJECTED, not measured — estimate label required, never renders as measured fact. Founders named on both sides (Matthew Summerville, CEO; Michael Diamond, Arcturious founder). Page carries no publish date.
No quantified outcomes published — nothing inferred.
Source: https://www.arcturious.com/renewco-case-study/ (retrieved 2026-09-25)
Footprint
Footprint — not in our record.
Commercial clarity
Contracting partyUnknown
Not provided — no public source found; company registration details are not published on accessible sources
Budget bands
Not provided
No budget-band data in the register yet.
Pricing basis
Not provided
Exclusions
Not provided
Support arrangements
Not provided
Commercial terms publish when partners complete licensing review.
Trades & field servicesEnergy & utilitiesManufacturingField ServiceService CloudAgentforce/Einstein AISales CloudMuleSoftExperience Cloud